Terms and conditions for B2B ecommerce

These terms and conditions govern the sale of products through the website www.enologys.com by Enosystem S.r.l., with registered office at Via San Tarcisio 5/E, 00178 Rome, Italy.

By placing an order, the customer fully accepts these terms and conditions.

Scope of the contract

These terms regulate the distance sale of equipment and machinery for wine, oil, beer and food processing industries via ecommerce.

Conclusion of the contract

Order confirmation

The contract is considered concluded upon receipt of the order confirmation email, including purchase details, price and delivery conditions.

Accuracy of information

Product descriptions are provided as accurately as possible. However, images and information are indicative and do not constitute a contractual element.

Product availability

Indicative availability

Product availability is indicative and may vary due to simultaneous orders or demand fluctuations.

Out of stock

In case of unavailability, the customer will be informed and may choose to modify, delay or cancel the order.

Prices and commercial conditions

Prices

All prices are expressed in Euro and include VAT unless otherwise stated.

Shipping costs

Shipping costs are calculated and displayed before order confirmation.

Price changes

The company reserves the right to modify prices at any time; confirmed orders will not be affected.

Payment methods

Payments can be made via credit card, PayPal or bank transfer.

Transactions are processed through secure systems compliant with payment security standards.

Shipping and delivery

Delivery times

Standard delivery times are approximately 10–20 working days.

For customised equipment, delivery times may extend to 60–90 working days.

Special shipments

Heavy or oversized equipment may require extended delivery times and dedicated logistics solutions.

Collection

Customers may request collection from a branch or carrier depot by indicating it in the order notes.

Right of withdrawal

Customers may exercise their right of withdrawal in accordance with applicable regulations.

Products must be returned intact, in original packaging and complete with all components.

Return shipping costs are borne by the customer unless otherwise agreed.

Product warranty

All products are covered by the legal warranty for conformity defects in accordance with applicable law.

The purchase invoice is required to claim warranty services.

Liability

Enosystem S.r.l. shall not be liable for delays or service disruptions caused by force majeure or events beyond its control.

Website access

The website may be used solely for browsing and purchasing. Any unauthorised use is prohibited.

Applicable law

These terms are governed by Italian law and applicable European regulations.

Contact

For any information or assistance, please contact Enosystem S.r.l. using the contact details provided on the website.

For specific requests or quotations, please contact our team directly.